Registry operations are effectively self-supporting, and generate significant surplus revenues which support the operations of county government and contribute to the State’s general revenue.

Since 2002, Norfolk County’s Register, Bill O’Donnell has:

• Substantially improved the Registry’s computer capabilities and technology with new systems and equipment
• Quadrupled the number of public access terminals at the Registry
• Reduced backlogs and waiting times
• Created a customer service center
• Improved data security and disaster recovery plans
• Expanded public areas dedicated to closing land transactions
• Redesigned the Registry’s website, www.norfolkdeeds.org
• Introduced online internet accessible land records and title research
• Implemented electronic recording of documents and real estate transactions in Norfolk County
• Secured passage of legislation that protects the homeowner and gives certainty to the title of one’s home
• Worked to provide foreclosure assistance and counseling services to struggling homeowners
• Initiated a Community Outreach Program
• Instituted a free Consumer Notification Property Anti-Fraud Program
• Transcribed handwritten Registry documents recorded from 1793 to 1900
• Kept Registry operational everyday during the COVID-19 pandemic